Frequently Asked Questions
PRODUCT COMPATIBILITY & SIZING
Q: How do I know which tire size fits my e-bike? A: Check your current tire sidewall for size markings (like 20x4.0, 26x4.0, etc.). The first number is diameter, the second is width. Match these numbers exactly when ordering. If the sidewall is worn, measure the tire diameter and width with a tape measure. Common sizes we carry: 16x4, 20x3, 20x4, 20x5, 26x3, 26x4.
Q: Can I mix different tire sizes on the same bike? A: We don't recommend mixing tire sizes. Both tires should be the same size for proper handling, braking, and safety. If you need to replace just one tire, make sure it matches your existing tire size exactly.
Q: Do your tires come with tubes? A: Most of our listings clearly specify "with tube" or "tubeless" options. Check the product title and description - we offer both options for most tire sizes. If you're unsure, just ask!
Q: Are your tire prices per piece or per pair? A: All our tire prices are per individual tire (per piece), not per pair. If you need two tires, you'll need to order quantity 2.
Q: What's the difference between TPI ratings on your tires? A: TPI (Threads Per Inch) indicates tire construction quality. Higher TPI (60+) = smoother ride, more flexible sidewalls. Lower TPI (30-40) = more durable, puncture-resistant. Choose based on your riding style and terrain.
Q: Will your fat tires fit my regular bike? A: Fat tires require specific frame clearance and rim width. Most regular bikes can't accommodate fat tires due to frame limitations. Fat tires are designed for e-bikes and fat bikes with appropriate clearance.
Q: What's the difference between your tire tread patterns? A: Smooth/street treads: Best for pavement, less rolling resistance. Knobby treads: Better traction for off-road, dirt, sand. Snake skin patterns: Balanced performance for mixed terrain. Choose based on where you ride most.
SHIPPING & DELIVERY
Q: When will my order ship? A: We typically ship within 24-48 hours of receiving your order. You'll receive tracking information once your order is processed and shipped.
Q: How long does shipping take? A: US delivery takes 5-10 business days. We use reliable carriers to ensure your products arrive safely. Most orders to California, Florida, and Texas arrive within 3-7 days.
Q: Do you charge sales tax? A: Sales tax applies only to California transactions. Orders shipped outside California are not subject to sales tax.
Q: Do you offer expedited shipping? A: Yes! Select expedited shipping options during checkout for faster delivery. Contact us if you need rush processing for urgent orders.
Q: What if my package is lost or damaged during shipping? A: Contact us immediately with your tracking number. We'll work with the carrier to locate your package or arrange a replacement for damaged items.
RETURNS & EXCHANGES
Q: Can I return items if I ordered the wrong size? A: We have a strict no-return policy except for defective or broken items. Please double-check compatibility before ordering. We recommend measuring your current tires and confirming fitment before purchase.
Q: What if my tire doesn't work or is defective? A: Contact us immediately at support@fattirehousela.com if you receive a defective item. Send photos or videos showing the defect, and we'll work with you to resolve the issue quickly.
Q: I bought the wrong item by mistake. Can I return it? A: Unfortunately, we don't accept returns for items purchased by mistake. Please verify compatibility and specifications before ordering. Our team is happy to help confirm fitment before you purchase.
Q: What constitutes a defective product? A: Manufacturing defects, damage during shipping, or items that don't match the description. Normal wear, improper installation, or customer-caused damage are not covered under our defect policy.
TECHNICAL SUPPORT
Q: What PSI should I inflate my fat tires to? A: Check the tire sidewall for recommended PSI range. Generally: 20x4 tires: 20-30 PSI, 26x4 tires: 15-25 PSI. Lower pressure = more comfort and traction, higher pressure = better efficiency and speed.
Q: My tire won't seat properly on the rim. What should I do? A: Ensure you have the correct tire size for your rim. Check that the tire bead is evenly seated around the rim. For tubeless tires, you may need sealant and higher initial pressure to seat properly.
Q: How long do fat tires typically last? A: With normal use, quality fat tires last 1,000-3,000 miles depending on riding conditions, tire pressure maintenance, and riding style. Regular inspection helps maximize tire life.
Q: Can I use tubeless tires with tubes? A: Yes! Tubeless tires can be used with tubes if needed. However, you won't get the puncture-resistance benefits of tubeless setup. Make sure to use the correct tube size.
Q: My controller/motor isn't working properly. Do you provide support? A: We provide basic troubleshooting support for products we sell. For complex electrical issues, we recommend consulting a local e-bike technician. Send us videos showing the problem for initial diagnosis.
ORDER ISSUES
Q: I haven't received tracking information. Where's my order? A: All orders receive tracking once shipped. Check your email (including spam folder) for tracking details. If you can't find it, contact us with your order number and we'll resend the information.
Q: Can I change or cancel my order? A: Contact us immediately if you need to modify your order. Once shipped, we cannot make changes. For urgent changes, call us during business hours.
Q: My order shows delivered but I didn't receive it. A: Check with neighbors, building management, or other household members first. Contact us with your tracking number if still missing - we'll help investigate with the carrier.
Q: I received the wrong item. What should I do? A: Contact us immediately with your order number and photos of what you received. We'll arrange for the correct item to be sent and provide a return label for the wrong item.
PRODUCT INFORMATION
Q: What brands do you carry? A: We carry premium brands including Innova, Chaoyang, Maqisi, Wanda, and CST BFT. Each brand offers different features and price points to meet various riding needs and budgets.
Q: What's your best-selling tire? A: Our 20x4 fat tires are our most popular, perfect for most e-bikes and offering excellent durability and performance. They're available in multiple tread patterns and colors.
Q: Do you offer installation guides for your products? A: Yes! We provide basic installation tips and can recommend local shops for complex installations. For motors and controllers, we strongly recommend professional installation.
Q: Do you offer bulk or wholesale pricing? A: Contact us directly for bulk orders or dealer inquiries. We offer special pricing for large quantities and commercial customers.
Q: How do I know if a tire is compatible with my motor power? A: Higher-powered motors (1000W+) generate more heat and stress. We recommend premium tires with higher TPI ratings for powerful motors. Contact us with your motor specs for recommendations.